Category: Marketing.

There’s no denying it, marketers are diving into digital advertising – the deep end of digital advertising.

Recent surveys of business owners and ad buyers spanning multiple industries show that everyone is swimming away from traditional media like print, radio, and TV into the streaming current of digital channels.

First Time for Everything

According to eMarketer.com, digital advertising accounts for 54% of ad budgets. That’s nearly $130 billion in the United States alone. That figure is expected to grow to 67% by 2023.

Notably, this marks the first time marketers are spending more on digital advertising than traditional options. Take a look at the figures:

digital ad spend

Search and Social Sharks

While print and radio were the first to feel the drowning effects of digital, television is also getting swept up by the growing digital tide. Even Google and Facebook are watching their backs as reports indicate Amazon is swimming into their territory with rapid speed.

Clikz Marketing Technology Transformation and Marin Software took a deeper dive into the specific digital advertising channels used; which shows paid search and paid social accounting for nearly 60% of advertising spending.

Paid digital media

Source: Marin Software

Catch and Ride the Wave with Video

As marketers dive into digital advertising and ride digital tidal wave, video will be their best surfboard.

Emarketer.com shares that video will continue to drive the growth of digital advertising spending, particularly in social media and through the use of Over-The-Top (OTT) platforms like Hulu and Roku.

A Forbes.com article shared a report by the Interactive Advertising Bureau indicated that 41% of United States consumers over the age of 13 watch online and streaming videos daily.

The report also shared that 75% of digital video viewers are willing to watch advertising in exchange for content. Not only will they watch the ad, online viewers pay more attention to video messages and prefer to learn about new products through video.

Impact Learning Center and Wyzowl also provide compelling digital video statistics:

  • 70% of consumers say that they have shared a brand’s video
  • 72% of businesses say video has improved their conversion rate
  • 52% of consumers say that watching product videos makes them more confident in online purchase decisions

The Sea Still Needs Stories

As marketers are swimming in the deep end of digital advertising ocean, it may be comforting to know they all have a familiar lifeboat.

Good storytelling remains at the heart of any campaign. Without it, consumers won’t get on board with a product or brand, no matter how often they see it on their channel of choice.

Finally, if marketers stick with good stories and surf all channels with video, they can ride the wave of digital marketing to success.

Thinking of diving into digital advertising? Need help with your story or social media? Give Poole Communications a call. We can help provide strategies and tips to get the most from your digital advertising. 800-900-3635

© 2019 Poole Communications

Tuning up your marketing should be like maintenance on your vehicle. Marketing is the fuel that keeps the customer engine running. The good news is that unlike vehicles, marketing inspections don’t have to come with a hefty price tag. Here are 5 tips to tune up your marketing:

Take a Test Drive

When was the last time you viewed your messaging, processes, discounts, service and overall company experience from a customer’s point of view? Click on your ads, sign up for offers, send a family member into your business, email a staff member and review the results. You may find some small tweaks to help you pick up more miles per gallon.

Employ Digital Diagnostics

Digital advertising campaigns pinpoint the customers most likely to connect with you based on their online behavior. Combined with relevant offers, creative ads and corresponding landing pages, digital advertising is the best way to diagnose if your campaigns are running smoothly or need some tinkering. Check to see if you are getting the impressions, clicks, website visits and leads you deserve.

Marketing is now more science-based, and while it’s still also still an art, you can count on the numbers for truth and finding the best path to success for your company.

Street Race the Competition

Next, review your competition’s website or walk-in to see what gets their sales motors running. Compare price points, review their discount and take an inventory of where, when and what they are marketing. You are sure to find at least one idea to beat them to the finish line.

It’s pretty simple to set up a search that flags you whenever your competitors name in mentioned in the news. Set one up today and start tracking.

Buff the Exterior

Look at your business’s exterior touch points. Do your ads, website and displays have a cohesive shine or are their a few chips in the paint? Maybe a quick run through the branding car wash is all you need, or perhaps you can buff a few images to freshen up your look.

Chips or dings? Address them immediately. Don’t cover them up. Fix the trouble and polish out the finish.

Listen to the Engine

Finally, ask new and old customers some key questions.

  • Why did they choose you?
  • What do they like best about your products?
  • What do they wish you would start, stop, or continue doing?
  • How did they find you?
  • Why are longtime customers loyal?

Finally, listen and respond. Use their responses to inform new offers, events and products so they know you made all the right fixes.

Use this five-point inspection any time you need to tune up your marketing and keep your sales engines humming. Need 5 tips to tune up your marketing? Contact us today or call 800-900-3635.

© 2019 Poole Communications

You thought you turned heads on your last advertising campaign because it was on point. People were clicking your ads like crazy and your website had a spike in visits. But, the activity didn’t turn heads adequately to become a trend. You had a lot of the right pieces, but lacked the coordination to make a real fashion statement. Review the following Do’s and Don’ts so you can turn heads with coordinated marketing and make all the right choices in the future.

Don’t fall flat on the runway.

A discerning, highly influential client – let’s call her a fashionista – deigns to click on your ad. Instead of seeing a lovely coordinated landing page she spots a cluttered website. Like last season’s stilettos, she kicks your product to the curb.

Do accessorize.

The same client clicks on your stylish ad, arrives on a coordinated, trackable landing page and notices a valuable offer. She whips out her swanky wallet and hands over contact information to collect your must-have discount.

Don’t be a one-hit wonder.

Before you can say fabulous, you move on to your next task. Just as you look away another shiny object catches said fashionista’s attention and she never redeems the discount. It’s almost like you left her in the back of the closet with last year’s handbag.

Do shower attention.

A millisecond after receiving her valuable contact information, your prompt auto-reply email lands in the maven’s inbox wrapped in a bow nudging her to use the discount before the product sells out.

Soon she begins to see your retargeting ads with more of photos of your product on other exclusive websites.

A week later – because you have set up an automated email workflow based on her interests and behavior – she receives an exclusive email offer for first-time customers who subscribe to your newsletter.

Not long after that, your next thoughtful and targeted email elegantly appears showing the latest piece in the collection along with a special offer for customers who like your Instagram page.

Do expect to make a statement.

Follow the do’s and avoid the don’ts above you will make an impression that turn will heads with coordinated marketing and transform that fashionista into a brand-devotee ready to influence her stylish circle of friends and their matching disposable incomes.

When businesses create a social media page, they may believe the hard part is over. Actually, it is just beginning. Once a social media page is created, the real work of increasing social media engagement begins.

Use Images
One thing we have learned over and over again at Poole Communications is that social media users like images. A post containing a photo or image will be seen by more users than one that does not. Post a video to your Facebook or Twitter page, and you may be surprised to see how many more people respond to your post. We are becoming a visual society. A picture or video is always more likely to catch the eye than just a text. Free picture sharing sites such as Pixabay and Pexels make it easy to find stock photos to make your posts appealing to the eye.

Live Video
Live video is another way to rapidly increase social media engagement. We would strongly caution businesses to be prepared when doing live video though. Once you say something “live” it is out there, and there is no taking it back. Live video definitely has its advantages though; it gives you an instantaneous connection to your social media followers. You can answer their questions and engage with them. Special events, a product unveiling, or a new food item are all reasons to try a live video. The effects may be far reaching and last longer than just the minute or two your video goes live.

Get Personal
Another way of increasing social media engagement is to personalize your business page. Give a virtual tour of your office. Introduce your employees using their pictures a short description of their educational background and job duties. Celebrate work anniversaries with a post. Introduce a new product by having an employee showing its uses in a video. Social media is about being “social.” People do still want to feel connected to other people. Introducing your staff adds a personal touch to your social media pages. We have learned from our own experience it also leads to much higher engagement.

Remember Reviews
Reviews are another way to see your engagement improve on your social media pages. Ask past customers to share their opinions. Invite them to review your business and their experience. This will allow potential customers to learn more about you through the experience of others.

Ask Questions
We have seen an increase of engagement on company pages when a product or gift card is given away. Who doesn’t like free things? If there is information you want to elicit from your social media followers, think about a question that is pertinent to your business when you conduct the giveaway. For example, a restaurant may ask followers what their favorite dish is. This helps them to see what is popular and what new dishes they may want to introduce. While your engagement increases, so will your knowledge base.

Don’t forget there is also power in likes and comments. To see engagement increase, businesses must be involved. Like comments made on your page. Comment back to a potential customer when they ask a question about a product. This is vital to keeping up your engagement and increasing your brand awareness.

As a business owner, it seems like media love from any platform comes with a price tag. If only you could become the media’s valentine. Wouldn’t it be nice if they pursued you for something other than a monthly advertising invoice? Or maybe you have dreamed of a reporter showing up at your storefront with a bouquet of free air time to spotlight your business.

Be Prepared

That dream date can happen if you are prepared with the right content at the right time. Content is the heart of every story, blog, and social media post. Reporters need quick access to experts, facts, statistics, trends, and testimonials to tell stories that are meaningful to audiences.

Your expertise, industry knowledge and experience could be the perfect match for a reporter on any given day, but you have to get in the dating game to start building the relationship and really become the media’s valentine. Here are a few ways to get your business noticed by the media:

First, Create an expert profile

For example:
Amy Smith, owner, Smith Heating and Air Conditioning (Phone, email, web, social contacts)
Ten year’s experience in residential and industrial HVAC systems
Expert in electrical safety, home energy efficiency and indoor air quality

Connect with local journalists

Next, identify a few journalists in your area who report on topics related to your industry and send them your expert profile through multiple channels. (Social media, email, hand-written note, phone call)

Create content

Use facts and figures about your business and create brief, but meaningful tip sheets or infographics. Focus on ways to help the public save time or money, prepare for the future or avoid a crisis as it relates to your product or service. Periodically share your tips with media contacts. Use social hashtags and tag reporters. Example: 3 Ways to Save Money on Energy Costs #energysavings @nbcreporter

Look for trends and national stories

Find out what is trending on Twitter, look at what others are talking about in your own social media feeds and track stories in the national news. Connect your expertise with those topics and ask the media to consider you for an interview to share how the topic may impact your community, customers or industry.

Be ready and responsive

Journalists have very tight timelines. If a reporter calls for an interview, that interview may need to take place on the spot, or scheduled in one to two hours. If you ask for time to prepare, you may miss your opportunity. By having topics and tips ready you can quickly accept the request. Reporters will remember your responsiveness and likely reach out to you again. This will help build your reputation as a thought-leader in the industry.

It Takes Time

Finally, it takes time and effort to become the media’s valentine, but creating connections and content could be the beginning of a beautiful friendship with no price tags attached.

Today we’re looking at the simplicity of six words. Can you write your company story in six to ten words? This isn’t a new idea. Ernest Hemingway wrote a famous six word story.

“For Sale: New baby shoes. Never worn.”

Too often we make things harder than they need to be. Use the simplicity of six words.

Carefully Define Your Business

First, implement this six word idea with your business: define your company and culture in six words or less.

For example: at Poole Communications, we are client-focused, ethical, creative, self-motivated and passionate. When hiring new employees we look for those same characteristics. Even when interviewing a potential new client, we look for those same qualities. (That’s right, we don’t accept all new clients; we really want a good fit.)

The result is that we have a better fit with ALL the people we work with, that means more enjoyment in our work – and lives – for everyone involved.

Whenever we deviate from this principle there’s trouble: a unhappy client who doesn’t fit, or a disgruntled, unproductive employee. I’ve learned over the years how important it is to let our values lead the way.

Next, Define How You Work

Next, six simple words can help us define our logos, our slogans, how we work – and even who we work with. Those same words help you in planning and creating work or providing service. We don’t want to sell ourselves, our products or services; we want to educate in an ethical way. Let’s make the world a better place. Everyone wants marketing material that are simple and easy to understand. The little amount of time each have makes it mandatory. Word choice and communication is extremely important. It’s critical to be clear about who you are and how you work; and it’s equally important to be quickly understood.

Simplify Your Life

Finally, the world is fast paced, and we all have a lot to do; work to simplify your job and make your company function better. The simplicity of six words is one small tool you can use. Define what your business is, and how your business works. Get your team involved and listen to their input. Empower them to help grow the company and help make it better.

Need help? We can help you with strategy, writing, planning, budgeting and media placement. Give us a call at 800-900-3635.

©2018 Poole Communications

Today we’re sharing Peter Rosengard’s 26 tips on sales and life. Peter is one of the best salespeople in the world. His list helps explain why:

1.   Be enthusiastic

2.   Be persistent

3.   Have courage

4.   Behave with integrity

5.   Have chutzpah (if you don’t know what this is, look it up – it’s worth knowing)

6.   LISTEN

7.   Don’t take rejection personally‎…’next!’

8.   Make the calls

9.   Ask for referrals‎ from clients. (‘Can you help me?’ – four very powerful words.)‎

10.   Make a goal

11.   PREPARE

12.   Know your product

13.   Keep sales production records

14.   Use storytelling

15.   Think big

16.   Be self-motivated

17.   Be self-disciplined

18.   Think ‘out of the box’

19.   Be serious AND fun!

20.   Service your clients‎

21.   Smile – if you see someone without one, give them yours!

22.   Be active – action cures fear

23.   Believe in your self

24.   Be persuasive

25.   Be self-motivated

26.   Have a positive attitude

If you liked Peter Rosengard’s 26 Tips, you may also like 5 Tips To Tune Up Your Marketing. At Poole Communications we specialize in digital media, video and print. Have a marketing problem? Give us a call at 800-900-3635 or email us.

© 2018 Poole Communications

As a small business owner or manager, are you facing common problems that most small companies face:

  • Struggling to find time?
  • Having trouble marketing your company?
  • Difficulty attracting the right customers to your business?
  • So busy working IN your business you don’t have time for much else?

We’ve worked with plenty of other small businesses that are in the same tough position. After 30 years in the marketing and advertising business, we developed an elegant solution sharing our strategies and methods. We wrote a book called the Business Builder Marketing Workbook. This in depth workbook will walk you, the small business owner or manager, through the steps you need to take to market your company in a way that will grow your company.

Simple Step-By-Step Process

This easy-to-understand workbook leads you through the basic marketing process and will help you:

  • identify your perfect customer
  • find your unique selling point
  • target the right region around your company
  • develop a marketing plan
  • and MUCH more

Next, the Business Builder Marketing Workbook is divided into 12 sections. For high achievers, you can complete all the lessons in a few weeks. For most however, most will find it easier to go through one chapter a month. In this way, you can let it really sink in, and have the time to apply what you learn. For those of you who are caught up working IN your business, you’ll find enjoyment in planning and working ON your business. Making a strategy and a plan will ensure you’re headed in the right direction.

Time to Work ON Your Business

Our workbook gives you the opportunity to work ON your business. Enabling you to leverage your time and make your company even more profitable. Over two years in the making, this well thought out Business Builder Marketing Workbook will provide you with step-by-step tools to grow your business . It’s not complicated and is written in an easy to understand style. You’ll find worksheets at the end of each chapter that are tailored to your company and build on the information you read in each short chapter.

Finally, we recommend doing the lessons and each worksheet in order because each lesson builds on the next lesson.

To get more information visit: www.BusinessBuilderSeries.com.  You can order a hard copy workbook, a digital copy or both — all for less than you’d pay an agency for one hour of work.

Act Today!

Start working with our simple Business Builder Marketing Workbook and start attracting more customers into your business today.

For more information contact us during business hours at 800-900-3635 or email us at Poole Communications.

Start with your own. From cleaning up your office to working on your own life, it’s so tempting (and easy) to focus on other people’s messes and problems. The other person’s problem and solutions are so clear and obvious to us. Their mess lures us into a false sense of a simple answer and quick solution. We are so tempted to say, “Why if you’ll only do this, everything will be fine.” Solutions aren’t always as simple as they appear — especially in other people’s lives.

What is difficult and far more bold is to start with your own mess. Start making changes in your own character. Start improving your own attitude. Start that habit at work that you want everyone else to emulate. Start cleaning your own desk and taking control of your own life.

I’ve been working on paring down and simplifying at the office and at home. It feels really good to be organized and uncluttered. In the process, I’ve noticed my tendency to want to “help” others with their difficulties, their messes, and their problems. That silly desire sidetracks me from what I really need to be doing. That distraction stops me from working on my own problems. It prevents me from thinking about and solving my bad habits.

Please don’t think I’m saying don’t care for others or help others. That is not what I mean at all. I’m specifically talking about focusing on others when we seriously need to focus on ourselves.

Often when someone else’s behavior or mess bothers me, I look to myself as quickly as possible to see if I’m guilty of the exact same behavior.

Leave other people’s messes for them. Allow others the joy of solving their own problems. Focus on your own. It may just start a chain reaction of change at the office, at home and in your own heart.

Here is a solution to stop the decline of newspapers nationwide.

• Make every newspaper the same size.
• Make all ads the same sizes.
• Use inches and not “column inches.”
• Make it simple to buy an ad – have a human answer the phone.
• Make sure the ad prints well.
• Make sure the invoice is correct.
• MOST IMPORTANT: Cover the news in your community. You’re not a national or world news source. Your a community news source. Be just that, and do it well.

We would still have community newspapers that thrive.

For those of you that would like a little more information:
All newspapers are different sizes. This means advertisers must alter each ad to fit each newspaper. This is a lot of work and makes buying and placing newspaper ads really troublesome and time consuming. Then newspapers have their own sizing system called “column inches” – NO ONE knows what a column inch equals because it’s different with each newspaper. So that’s why I suggest standard newspaper sizes and ad sizes. An advertiser (who is the newspaper’s main source of income) can then place an ad easily in New York or New London, MO. The same ad would fit in all newspapers.

Hire people that know what they are selling. Hire people that understand print quality and will work to get good quality. The print quality and sales quality has dropped off dramatically. I frequently cannot get someone to answer the phone when I want to place a buy or have a quick question before turning in an order. Then when I do place a buy, I have orders lost and ads not run. To top it off, the billing in most of the regional papers is terrible. We need to double check everything to ensure it’s accurate. Sometimes a newspaper will run an ad all month when we wanted it to run once. Too frequently we have to call and ask for our invoice.

The newspaper industry is killing itself with poor service, poor print quality and poor content. 

The last suggestion is the most important. Content must be derived from the community the newspaper resides in. Skip the national and world news. Focus on what is going on in your community – and not just events that have occurred – but what is coming up too. Look for and report real news.

My suggestions are simple. Fairly simple to enact and would save small newspapers.