It’s time to take a close hard look at your voice mail system. If you don’t have one – don’t worry. I think you’re actually in better shape than most companies with a voicemail system! How many times have you tried to call a business and got stuck in Voicemail Purgatory? Last week I called a local station that I call frequently. I have a new sales rep and could not get to him. The phone system was overloaded with calls and asked me to type in his last name. I had no idea how to spell his last name. I needed something right away and this was aggravating – and I know their system! Think of how a new customer would have felt dealing with this same issue.
This week call your own office and listen carefully. I’m sure there’s something you can do to make your voice mail system work better. Your customers should be able to reach you quickly and easily. Don’t ask them to go to a menu or type in your last name or call another phone number. It’s dumb. It stops you from making a sale and is poor customer service. Rethink your voicemail system and seriously consider a warm live voice instead of a machine.